FAQ
Frequently asked questions
Short and honest — for creators and for hotels. More questions? Request access and we’ll reply in person.
For creators
What does it cost me? Is the stay free?
You pay nothing to CreatorPEP. The stay is not free: you pay the reduced creator price the hotel sets for your stay, directly to the property — reduced, not for free. That keeps the collaboration fair and sustainable for creators and hotels.
Why do I have to apply?
CreatorPEP is a curated, closed group. The application lets us ensure hotels only work with suitable, high-quality creators. That builds trust on both sides.
What requirements do I need to meet?
There is no fixed minimum follower count. What matters is the quality of your content, your community, your engagement and the fit with the hotels on the platform.
How do I get in?
Apply in a minute — name, email and your Instagram, TikTok or YouTube profile. We review your profile and get back to you to confirm. There is no automatic entry or claim to being accepted.
How long does the review take?
We usually review applications within a few working days. Once the review is complete, you’ll hear back by email.
Do I have to publish content? What do I deliver?
Yes, you publish the agreed content. What exactly (e.g. reels, stories) and for what use is stated in the offer before you accept — a simple, non-exclusive usage right for 1 month. Both sides know upfront what is expected.
Do I have to accept an offer?
No. You see the creator price and deliverables openly and decide freely. If nothing fits, you decline — no obligation.
Can I request several offers at once?
Yes. You browse the travel catalogue and request or book several suitable offers. The final confirmation always rests with the respective hotel.
Who sees my data?
Your identity stays anonymous until acceptance. Only when a collaboration is formed does the hotel see who it works with.
For hotels
Is this classic influencer marketing?
No — and that is exactly the difference. Instead of free stays for non-binding posts, you set a reduced creator price the creator pays, and you receive content with usage rights by contract. Paid, binding, documented — without the freebie culture.
What does CreatorPEP cost for hotels?
Registration and use of the platform are free — no setup fee, no monthly fixed costs. A placement commission applies only when a booking is made via CreatorPEP and the stay has taken place. No stay, no commission.
When is the commission due?
Only after the creator’s successful stay (check-in). So you only incur costs once CreatorPEP has actually delivered value. You see the exact rate during onboarding in the partner terms.
Does the money run through you?
No. The creator pays the reduced creator price directly to you. CreatorPEP handles no money for the stay; we only invoice the placement commission monthly.
Do we have to accept every creator?
No. You place your offer in the travel catalogue; which booking requests you accept or decline is up to you. The final decision always rests with you.
Which creators are admitted?
CreatorPEP favours quality over quantity. Every creator is reviewed manually before admission — including content quality, audience, activity and professionalism. No open self-registration.
What if a creator doesn’t keep to the agreement?
If a creator fails to honour a commitment or does not show, we review the case. Every collaboration also feeds into the creator’s reliability score, and you can open a dispute. Depending on the situation, this can go as far as removal from the platform.
Can we change or pause our offers at any time?
Yes. You adjust creator prices, availability and offers yourself at any time, pause or remove them. So you stay flexible.
What usage rights do we get in the content?
You receive a simple, non-exclusive usage right in the delivered post for your own marketing channels — currently 1 month. The creator remains the author; passing content to third parties requires their consent.
Do my rates stay private?
Yes. There is no public rate and no marketplace; your terms stay within the closed group. Requests reach you anonymised.
How does tax work?
On the commission invoice we show reverse-charge depending on your property’s country. The exact tax treatment is to be confirmed by your tax adviser.
General
Which countries is CreatorPEP available in?
CreatorPEP is open to hotels and creators regardless of location in principle. We grow deliberately, step by step; new destinations and properties are added continuously.
How can I contact support?
For any questions you can reach us anytime by email at service@creatorpep.com. We’ll get back to you as soon as possible.
Can I delete my account at any time?
Yes. You can request deletion of your account at any time. Your personal data is then processed or deleted in line with our privacy policy.
